Data retention policy

Our approach

Freightskills LLC keeps personal information only for a documented service, security, legal, or recordkeeping purpose. Different systems have different retention periods. A deletion request is reviewed across relevant systems, not just the public website database. Review periods below are our operating schedule, not a claim that every provider automatically deletes on that date.

Retention schedule

• Website resource-request records: review after 12 months from the request. Remove or anonymize records that are no longer needed for delivery, consent evidence, support, or a legal obligation. Failed delivery records should be resolved or removed within 30 days where possible.
• Email subscriber records: retain while the subscription or another documented relationship remains active. Review subscribers with no meaningful engagement for 24 months for removal or re-permission. Email opens alone are not reliable evidence of engagement.
• Unsubscribe and consent evidence: keep the minimum information needed to honor an opt-out, establish permission, and meet legal obligations. An opt-out record may need to remain while the business operates its mailing system so a deleted address is not accidentally subscribed again.
• Support and privacy requests: review 24 months after resolution; retain only what remains needed to document the response, resolve a dispute, or meet applicable obligations.
• Analytics: user-level and event-level retention is managed in Google Analytics. Our configured setting is two months with activity-based retention resets disabled. Aggregated reports can remain longer and are not subject to the same setting.
• Browser choices: analytics consent preferences expire after 180 days; cart selections expire after 30 days. Analytics cookie expiry is configured at 180 days without automatic renewal on each visit.
• Purchases and accounting: if a purchase is made through a separately enabled sales service, retain required transaction and tax records for the applicable statutory period. Payment-card details should be held by the payment processor, not this website's resource-request database.

Student portal records

Account, enrollment, and progress records are kept while needed to provide your access, including any continuing course entitlement. We review inactive or closed accounts after 24 months, subject to access commitments, disputes, and legal obligations. Workspace and AI conversations remain with your account unless removed through available controls or a verified deletion request. Authentication sessions expire after seven days. We review AI usage records after 12 months for deletion or aggregation. These are review periods, not a claim that every category has an automatic deletion job.

Deletion, backups, and exceptions

We remove data from active systems or irreversibly anonymize it when its purpose ends, subject to applicable obligations. Service-provider backups and recovery copies may persist until their normal rotation expires; they are not used to resume marketing. If restored, applicable deletion and suppression decisions must be reapplied. We do not promise instant deletion from every backup.

We may retain restricted records longer for a legal hold, dispute, security incident, fraud prevention, tax or other legal requirement. Access is limited and the reason should be documented. We review the exception when it ends. No routine retention schedule overrides a valid legal preservation obligation.

Request a review or deletion

Email luis@freightskills.com from the address associated with your request and tell us what you would like reviewed. We may need proportionate verification. Applicable rights, timeframes, and exceptions are explained in our privacy policy.